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Return Policies

RETURNS & EXCHANGE POLICY 
Clothing , Swimwear & Lingerie 
We Do Not Offer Refunds Or Exchanges For Incorrect Sizing Choices, Incorrect Colour Choices Or Change Of Mind. 

*Change of mind includes any reason other than where an item is assessed as faulty , including instances where a style didn't suit you or did not fit or feel how you wanted or expected it to.
We Do Not Refund Or Exchange For Any Reason
On Any Clearance Items From The Clearance Rack 
 

Please Use The Size Charts Provided To Select Your Size.

Please Do Not Order By Using Just The Tagged Sizes . 

For The Best & Correct Fit , It Is Advised That You Measure Yourself With A Tape Measure , Then Match Your Measurements To The Charts Provided 

If You Do Not Fit Into Those Measurements ,Then You Will Not Fit Into The Chosen Product . 

If You Are Unsure Of How To Choose The Correct Size Using Your Measurements ,  Please Contact Us Via The Blue Messenger Button On The Top Left Of Your Screen. Please Do This Before You Complete & Finalise Your Checkout. 

We Can Then Assist You In Choosing The Correct Fit Based On Your Provided Measurements. 

Every Product Has A Size Chart Attached To It With The CM Measurements , US Sizes & Australian Sizes . There Is Also A Size Chart Tab That Corresponds To Each Brand That We Sell. 

Sizes Differ From Country To Country & From Manufacturer To Manufacturer. In A Perfect World All Size Charts Should Be A Standard Format But This Is Not The Case .  

 

TERMS RELATING TO FREE GIFTS & FREE DEAL OFFERS 

Please Note That Free Gifts & Free Product Offers Are Not Eligible For A Refund Or Exchange Unless There Is A Genuine Manufacturing Fault Upon Recieving Your Free Item . We Do Not Offer Refunds Or Exchanges On Free Gifts Due To Incorrect Sizing Or Colour Choices . 

The Procedure For These Items Is To Be Conducted In The Same Way As A Normal Return And The Same Terms & Conditions Will Apply . 

After Assesment Of The Product , If Deemed Faulty , You Will Be Provided With A Replacement Item Or If This Is Not Possible To Be Provided  ,You Will Be Provided With  A Store Credit To The Value Of The Free Item. 

 

FAULTS & ANY PRODUCT ISSUES 

Please Check Your Orders ASAP Upon Receiving -

All Manufacturer Faults Or Product Issues Must Be Reported To Us Within 5 Days Of Receiving Your Product . Failure To Report Any Issues Immediately May Effect The Outcome Of Returning Your Faulty Item. 

Faulty Items & Returns Need To Be Returned Within 14 Business Days From The Time Of Receiving Your Order . 

We Do Not Take Responsibility For Any Faults Reported After The 5 Day Time Frame & Will Not Be Accepted For Returns . 

 

MANUFACTURER FAULTS  

Following The Report Of Your Faulty Item ,For Genuine Manufacturer Faults On Products , We Offer A 14 Day Replacement On Your Purchase Once Your Item Has Been Returned And Assessed For Faults .

 

ADULT PRODUCTS RETURN POLICY 

Due To Our Products Being Of An Intimate Nature , For Personal Hygiene & Safety Reasons , We Do Not Issue Refunds Or Exchanges On Any Adult Products , Unless It Has A Genuine Manufacturers Fault Upon Opening . The Fault Must Be Reported Within 5 Days Of Receiving Your Order 

Most Product Issues Are Related To Batteries . Please Make Sure That You Have Checked / Tried New Batteries And Check & Terminals Before Contacting Customer Service About A Faulty Product . 

This Is For The Safety , Health & Wellbeing Of You And Our Team At Saucy HQ . 

Sadly We Do Not Offer A Refund Or Exchange For Adult Products That Do Not Meet Your Expectations . 

We Cannot Make A Guarantee That Our Products Will Please Everyone , As Everyone Is Different As Is Their Pleasure Preference. 

Please Read The Product Descriptions Carefully Before Selecting Your Product , As We DO NOT Refund Or Exchange Adult Products For Change Of Mind Or Dissatisfaction Of Your Chosen Product. 

Faulty Adult Products For Return Must Be Unused & In Original Packing Before A Refund Will Be Considered Upon Return. 

 

CONDITIONS FOR A RETURN 

The Product Must Be Unused , ( For Clothing , Swimwear & Lingerie  , Must Be Unwashed , With Tags & Hygiene Stickers Intact , With The Original Packaging. ) 

It Must Be Undamaged & Original Condition .

We Do Not Offer Refunds Or Exchanges On Panties , Hosiery Or Teddy Style Lingerie Unless They Are Unopened Due To Health & Hygiene Reasons. 

If Your Product Is Faulty , We Will Replace It With An Identical Product.

Where An Identical Product Is No Longer Available , You Will Be Offered The Option To Choose Another Product Of The Same Value With A Store Credit. 

( Postage Fees Are Non Refundable ) ​

 

PLEASE DO NOT SEND A RETURN UNTIL YOU HAVE SPOKEN

WITH CUSTOMER  SERVICE TEAM .

 

How To Return

All Returns Should Be Sent To The Following Address .

Once You Have Sent Your Item , Please Provide Us With The Tracking Number As We Do Not Take Responsibility For The Loss Of A Return During Transit. 

 

Saucy HQ 

PO BOX 4169 

Edgeworth NSW 

2285 

 

Please Ensure That You Provide The Following Details With Your Return.

* Full Name & Contact Details Including Phone No. 

* Order Number Listed On Invoice

* Your Reason For Return

* Once Your Return Has Been Received , We Will Notify You Via Email And Then Process Your Refund On The Eligible Items Returned , Excluding Postage Fees . 

* Your Refund Will Processed By Via The Original Payment Method Used When You Ordered . 

Making Sure You Have Provided All Of This Information Will Assist In Processing Your Return Faster. 

 

Please Note : 

Return Postage Fees Are At The Cost Of The Customer . 

Where Your Return Relates To A Faulty Product , A Replacement Product Will Be Returned To You At No Charge . 

Please Understand That We Have These Return Policies In Place To Protect You , As Our Valued Customer & Your Health & Wellbeing.

 

For Any Other Enquiries You Can Contact Customer Support via : 

email  - saucyhq@bigpond.com 

Messenger Button On Your Screen 

Or Via Our Facebook Page :  www.facebook.com/saucyhq

 

 

PACKAGING & BRAND NAMES 

Due To The Manufacturers & Suppliers Ability To Drop Lines Or Discontinue Of Stock Without Notice To The Us ( The Retailer )  - At Times Your Ordered Items May Have A Different Brand Name Or Packaging As Those Advertised. This Generally Relates To Accessories Such As Stockings , Panties / Underwear & Body Stockings. 

Please Know That These Substitute Brands Are Of Equal Value & Quality Of The Brand Advertised. 

At Times Packaging May Differ From Time To Time As The Manufactures Change Branding Of Products. 

 

 

 

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